Dear Partner: If you are experiencing problems making a donation, please consider the following suggestions for troubleshooting. First, make sure your Internet browser is up to date. Outdated browser versions, including Internet Explorer, Chrome, and others, can cause technical issues with web forms that prevent your donation from being processed successfully.

 

It's worth noting that Safari tends to be the least compatible with financial encryption requirements, so switching to another browser may be helpful. In addition, if you use a virtual private network (VPN), consider temporarily disabling it. Some VPNs have restrictions that can interfere with secure submit buttons and CAPTCHA verification processes required for secure financial transactions. If updating your browser or disabling your VPN does not resolve the issue, we recommend clearing your browser's cache, cookies, and history. Accumulated data from previous browsing sessions can sometimes interfere with secure online processes. Once you've completed these steps, try submitting your donation again. These simple adjustments often resolve the most common technical issues users encounter. However, if the problem persists, please contact us. Thank you so much for your generosity and patience in ensuring that your donation is processed successfully.